Ride Reservation Information


Reserving Rides on METRO ParaCruz

To request a ride, call 425-4664 (TTY: connect through the California Relay Service 1-800-735-2929) at least one day in advance of your trip. During the busiest reservation times of the day (early mornings and late afternoons) you may reach a busy signal or be placed on hold until a reservation agent can assist you. Hold times can be 2-3 minutes or longer. If possible, place your trip requests during the middle of the day when the telephone lines are less busy.

The reservation agent will guide you through the reservation process. Please have the following information ready when you call to make a reservation:

  • Your first and last name.
  • Your METRO ParaCruz ID number.
  • The date and day of the week you need to ride.
  • The street address where you need to be picked up.
  • The street address or a known landmark where you are going and the telephone number (if you have it). If you will be going to a large facility with several entrances (such as a mall or large medical facility), please specify the exact point where you would like to be dropped off or picked up.
  • The time you would like to arrive (the appointment time, if applicable).
  • The time you would like to arrive (the appointment time, if applicable).
  • The time you will be ready to be picked up for a return trip (if applicable).
  • If you use a mobility aid such as a wheelchair, walker, scooter. (See: Wheelchairs and other Mobility Aids for information about the maximum sizes and weights our vehicles can accommodate.)
  • If a personal attendant or companion(s) will be traveling with you, and whether or not your attendant or companion uses a mobility device.
  • If you will need a car seat for a child traveling with you.
  • If a service animal will be riding with you.
  • If you will be using a collapsible wheeled cart for shopping.
  • If you need special assistance from the driver.
  • Any other information you feel we should know to safely and comfortably serve you.

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Scheduling Tips

  • When you call to schedule trips, have a pen and paper handy so you can write down important information such as your pick-up Ready Window when you need to be ready for the METRO ParaCruz vehicle.
  • If you are scheduling several trips, have all of the information for each trip available when you call. This will help the reservation agent to serve you efficiently. Although it is difficult to know ahead of time exactly when you will be ready for your return trip, it is very important to schedule the time as accurately as possible. Leave some extra time if you are not sure.
  • If you are going to a doctor's office or other medical appointment, let the person who is making your medical appointment know you will be using METRO ParaCruz. Ask them for an estimate of a time when you will be finished. This will help you to schedule a return time with METRO ParaCruz.
  • If you have an appointment, allow some extra time to get from the METRO ParaCruz vehicle to your final destination. For example, if your appointment is at 9:00 AM, you may want to tell the reservation agent you would like to arrive no later than 8:45 AM. The reservation agent is trained to assist you with scheduling your ride for your appointment times.
  • Similarly, leave time to get to the place where the METRO ParaCruz vehicle will pick you up for your return trip. For example, if you work until 5:00 PM, you might want to ask the reservation agent for a 5:15 PM pick-up.
  • If you do not have a specific appointment time and can be flexible about your travel times, let the reservation agent know this. We might be able to best serve you if you can travel earlier or later in the day when we have more vehicle space available.
  • If you know that another METRO ParaCruz customer who lives near you will be traveling to the same place at the same time, and you would like to travel with them, mention this when you call to request your ride. The reservation agent can check to see if your rides can be combined (although this may not always be possible).

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How to Change a Scheduled Ride

  • If your plans change and your need to adjust your ride times, call the METRO ParaCruz at 425-4664.
    • If you use a TTY, please connect through the California Relay Service 1-800-735-2929) at least one day before your trip.
    • Remember, reservation agents are available every day (except holidays) from 8:00 AM until 5:00 PM. If you call on a holiday to change a ride for the next day, you may leave a message with the information and you will receive a call back that evening between 5:00 PM and 9:00 PM to confirm the change.
  • Tell the reservation agent you would like to change a ride that has already been scheduled. The reservation agent will ask you:
    • Your first and last name.
    • Your METRO ParaCruz ID number.
    • The date and time of the trip you are calling to change.
    • The new times that you would like to schedule, or changes you would like to make.
  • The reservation agent will always try to accommodate your needs, but changes to your original ride request may result in adjustment to your ready window and ride time, according to schedule availability. The reservation agent will read back your new ready window and travel details.
  • METRO ParaCruz cannot change pick-up times or pick-up/drop-off locations on the day of your ride.

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