Can I use ParaCruz? How do I sign up?
Individuals interested in using METRO ParaCruz service must first be determined eligible. The eligibility assessment considers each person’s functional ability to use fixed route bus service. Eligibility is not based on where you live, although service is only available in the designated METRO ParaCruz service area. If, as a result of a disability or health condition, you cannot use the fixed route buses under any conditions, you will be determined eligible and “unrestricted.” If you can use fixed route buses some of the time, but not at other times, you will be determined eligible but “restricted” from those trips that you could make by bus.
To apply, call the METRO ParaCruz Eligibility Coordinator at 425-4664 and schedule an appointment for an interview. Interviews normally take about 30 minutes. If you need transportation to and from the interview, just ask when you make your appointment and free transportation will be provided. The person who interviews you will complete your eligibility determination form with you and will discuss your travel abilities and needs in more detail. You may also ask any questions you have about the service.
You will be notified of your eligibility determination within 7 days after the interview. If
you are approved, a letter and ID card will be sent to you. If for any reason a decision is not
made within 21 calendar days, METRO ParaCruz service will be provided until a final decision is
made. If you do not agree with the decision that is made, you can appeal the decision to
an independent appeals panel.
If you have questions about the eligibility process,
please call the ParaCruz Eligibility Coordinator at 425-4664.
Immediate Needs
METRO recognizes that due to unforeseen circumstances there may be times when customers need transportation to and from critical appointments before they are able to complete the eligibility process. In these cases, contact the METRO ParaCruz Eligibility Coordinator for consideration of limited immediate needs transportation on an individual basis.
Temporary Disabilities
Temporary eligibility is provided to customers who have a limited term condition that prevents them from using the METRO bus system. Eligibility will be provided for the expected duration of the disability. Contact the Eligibility Coordinator at 425-4664 for more information.